Shipping policy

Whirlivo Shipping Policy

Last updated: 20/10/2026

Where we ship. We currently ship to The United Kingdom. All prices and shipping costs are in pounds sterling (GBP, £).

Processing time. Orders are processed within [1-3] working days of payment. Working days are Monday to Friday, excluding UK bank holidays. You'll get an email with tracking once your order ships.

Delivery times are estimates, not guarantees, and start from the day your order ships, not the day you order.

Tracking. A tracking number is emailed once your order is dispatched. If it hasn't updated after [3] working days, please contact us.

Address accuracy. Please check your shipping address before you order. We can't change an address once an order has shipped, and we aren't responsible for orders sent to an incorrect address you provided. If a parcel is returned to us, we'll contact you, and you may need to pay to have it sent again.

Delays. Weather, carrier issues, peak periods like Christmas, and customs checks can cause delays outside our control. We'll help you chase your parcel, but we can't be held responsible for carrier delays.

International orders. Customers outside the UK may need to pay import duties, taxes, or customs fees when the parcel arrives. These aren't included in our prices, and you're responsible for them.

Lost or damaged parcels. If your parcel hasn't arrived [10] working days after dispatch, or it arrives damaged, email us at infowhirlivo@gmail.com with your order number and a photo for damage. We'll investigate with the carrier and send a replacement or refund.

Contact. Questions about delivery? Email infowhirlivo@gmail.com